About the warranty

Thank you for purchasing an Aestiquo product. Warranty and return conditions vary by product. Please refer to each product page or the included warranty card for details.

🛡️ Warranty Overview

  • Within 7 days of purchase: In case of initial defects, you can request a free replacement via email.
  • Standard Warranty: Returns, exchanges, and repairs (period varies by product).
  • Extended Warranty with Product Registration: Register via the form below to extend your warranty period.
  • PSE Certified: All products comply with the Electrical Appliance and Material Safety Act standards.
※ To utilize the warranty, a warranty card with the purchase date and store name is required. Please keep the included warranty card safe.

🔄 Returns & Exchanges

  • Return and exchange conditions and periods vary by product. Please check the "Warranty and Support" section on each product page.
  • For returns due to customer convenience, the return shipping fee will be borne by the customer.
  • The product's appearance and all accessories must be present for a return.
  • Used or damaged products may not be eligible for return.
For detailed refund, return conditions, and shipping policies, please refer to the official policy pages below.
📄 Refund Policy 🚚 Shipping Policy 📜 Terms of Service 🔒 Privacy Policy

📋 Product Registration & Warranty Claim

📝 Product Registration
Register your product to extend its warranty period. Please register as soon as possible after purchase.
Register Product →
🔧 Warranty Claim
If your product has a defect, please submit a warranty claim here.
Claim Warranty →

📞 Contact Us

Please feel free to contact customer support for any questions regarding warranty or returns.

📧 Email: service@aestiquo.com
📞 Phone: 050-5050-9599 (Weekdays 10:00 AM - 6:00 PM JST)

※ When contacting us, please provide your order number, product model number, and purchase date for smoother service.