FAQ

As a general rule, orders cannot be changed or canceled after they have been confirmed. However, if the order has not yet been shipped, we will do our best to accommodate your request. In this case, please contact customer service immediately.

Once your order is successful, a confirmation email will be automatically sent to your registered email address. You can also view your order history by logging in to your account page.

The personal information you provide will be managed appropriately in accordance with our privacy policy and will only be used to process your order.

Yes, you can add multiple items to your cart and place a combined order. Buying multiple items may also save you money on shipping.

For more information about order processing, please see our Privacy Policy .

We accept the following payment methods:

• Credit card (Visa, Mastercard, American Express, JCB)
• PayPal
• Apple Pay
• Google Pay
• Pay later (some areas only)

Credit card information is not stored on our servers and is encrypted and processed by a third-party payment service. For more information, see our Privacy Policy .

If your payment fails, try the following steps:

1. Please check that your card details are entered correctly
2. Check that you haven't exceeded your spending limit
3. Try a different payment method
4. Contact your bank or card issuer

If that doesn't resolve the issue, please contact customer service.

Product prices include Japanese consumption tax. Please note that the final total will be displayed at checkout.

We deliver throughout Japan (including Hokkaido and Okinawa). We also offer international shipping to some areas. Please see our shipping policy for details.

Shipping fees vary depending on the destination area and the weight and size of the product. Enter your shipping address during checkout to see the exact shipping fee. We also sometimes offer free shipping on orders over a certain amount.

Please see our Shipping Policy for detailed shipping fee information.

We usually ship within 1-3 business days after confirming your order. Delivery times vary depending on your region:

• Tokyo area: 1-2 business days
• Kansai area: 2-3 business days
• Regional: 3-5 business days
• Remote islands: 5-7 business days

Please note that deliveries may be delayed during busy periods (such as the New Year holidays and public holidays).

Please see our Shipping Policy for the most up-to-date delivery time information.

International shipping is subject to the following restrictions:

• Delivery to certain countries and regions is not possible
• Some products (such as products containing batteries) are subject to air transport restrictions.
• Import duties and taxes are the responsibility of the customer
• Delivery time usually takes 1-3 weeks

Please see our Shipping Policy for more information.

If your product is faulty or you received the wrong item, please contact Customer Service within 14 days of receiving it and we will guide you through the return process. Please include all original packaging, documentation, and accessories with your return or exchange.

For details on our returns and exchanges policy, please see our Privacy Policy .

If the return is due to a product defect or our mistake, we will cover the return shipping costs. If the return is due to your own reasons, you will be responsible for the return shipping costs. However, if you have special circumstances, please contact us separately.

The Aestiquo DVD Player comes with a one-year manufacturer's warranty. During the warranty period, any defects due to manufacturing defects will be repaired or replaced free of charge. However, damage caused by misuse, accidents, or modification is not covered by the warranty.

Yes, the product comes with a Japanese instruction manual. A downloadable version is also available on our website. For more information, please see the product support page .

We value your personal information and manage it appropriately in accordance with our privacy policy . Information collected from customers will only be used for purposes such as order processing, delivery, and providing customer service.

We will not provide your personal information to third parties. However, we may provide information necessary for delivery to delivery companies.

For the most up-to-date information on our shipping policies, please visit our Shipping Policy page, where you can find detailed information on shipping rates, delivery areas, delivery times, tracking options, and more.

Due to shipping company circumstances, shipping policies may change without notice, so please check the latest information before placing your order.